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Customer Service

About Us
Orders
Returns
Shipping
International Shipping

 

About Vitamin Rocket

VitaminRocket.com was founded with the goal of creating an outlet that provides top-quality nutritional supplements from the most-respected manufacturers at the best prices available on the Internet. We sell vitamins and nutritional supplements both domestically and internationally. Our team has personal experiences involving the benefits of supplements for minor illnesses and major physical ailments. These experiences have further motivated us to spread the word and provide a website for our customers to gather information and purchase supplements at an affordable price.

Customer Service is a priority at Vitamin Rocket. We strive to make your shopping experience as easy as possible and we work hard to make sure every customer is satisfied with each and every order. You can contact us at 1-800-966-1505 if you have any questions about the website, the ordering process or our products. You may also view your order history and track your shipments in the My Account area.

Providing top-quality vitamins and supplements is a requirement here at Vitamin Rocket. We only provide products from top-quality manufacturers that insist on quality testing and standards. Our Product Management team acts responsibly when selecting products and ensures pure, high-quality ingredients to support your health. All products labels have full disclosure of ingredients, and the information on our website is updated to reflect all product label changes of information and ingredients. We understand that the growing list of vitamins and supplements can often be complex. Our experienced team can help supply product information and intended usage for your various health conditions.

As a small business, we sincerely appreciate all our customers and visitors. We have some of the friendliest and most knowledgeable customers in the world. If you are a returning customer, we thank you for your continued business. If you are a new customer, thank you for stopping by and please browse our site to see our unbeatable prices on your favorite products. Again, our priority is providing customers a well-rounded shopping experience including the top brands and the best prices. You can help by contacting us with any comments or questions regarding our website or products. Thank you for visiting us at VitaminRocket.com!

 

Orders

VitaminRocket.com wants to make your shopping experience as quick and simple as possible. You can browse our selection of products by Category, Brand or Health Concern. If you already know the item you are looking for, use our search functionality to find your specific item. You may also search for a particular category, brand or health concern to narrow your search.

As soon as your order is placed, it is quickly processed and passed along to the Shipping Department immediately. Orders are shipped Monday – Friday. Orders placed before 12pm EST are shipped the same day.

We are also happy to take your orders by phone. You can contact us toll-free at 1-800-966-1505. Our normal customer service hours are Monday – Friday 9am – 5pm EST. If all of our Customer Service representatives are busy, please leave a message and your call will be returned at our earliest availability.

In unusual circumstances, if your ordered product is out of stock, you will be contacted by phone or email within 24 business hours. We receive inventory from most our suppliers weekly, so we will do our best to provide you with an estimated shipping date. At that point, you can let us know how you would like to proceed with your order.

Vitamin Rocket accepts several methods of payment. We currently accept Visa, MasterCard, American Express and Discover credit cards. We also accept PayPal payments. You can use either of these methods during the checkout process. If you wish to pay by check or money order, please contact our Customer Service team to place you order by phone and we can provide more specific payment instructions.

Always feel free to contact us if you have any additional questions regarding the ordering process.

 

Returns

VitaminRocket.com accepts returns on unopened items within 60 days of delivery of your order. Unopened items must be in undamaged, new condition to receive a full refund of the product price. We understand that situations occur where you may have ordered the wrong item or were not aware a certain ingredient was used in the product. Refunds will be credited as soon as the return is received and processed by our Returns Department. Refunds will not include the cost of shipping your order. Shipping costs for returning the item to Vitamin Rocket are the responsibility of the customer. If a return or refund is necessary because of an error on the part of Vitamin Rocket, you will be issued a full refund including shipping costs and we will send you a prepaid label to return the item to us.

Refunds will be credited back to your payment method upon receipt of your return or you may request a VitaminRocket.com store credit.

Please contact us with any specific Returns questions or issues.

 

Shipping

FREE Shipping on all domestic orders over $49 in the United States. All other US orders ship for a flat rate of $4.99.

We ship orders Monday–Friday. Orders placed before 12pm EST ship same day. We pride ourselves on FAST shipping. As soon as your order is placed, it is processed and prepared for shipment. Our dedicated Shipping Department ensures your order is packaged carefully and launched to your destination.

In addition, several promotional items and brands receive free shipping, so your entire order will ship for free.

Most orders ship via United States Postal Service (USPS) by First Class or Priority Mail services. Orders shipped by these methods are delivered in 2-4 business days 95% of the time from our warehouse in Texas. USPS does not deliver on Sundays and national holidays. Orders delivered to PO Boxes or APO must ship via USPS.

Heavier orders are shipped via FedEx Home Delivery and FedEx Ground. FedEx Home Delivery does not deliver on Sunday or Monday. FedEx Ground does not deliver on Saturday or Sunday.

You will receive a shipping confirmation when your order has shipped and a tracking number will be provided. You can also track your shipment online in the My Account section.

We also provide Expedited shipping services. You can select these options during the checkout process. USPS Express, FedEx 2-Day and FedEx Overnight are available Expedited Shipping options. When using these services, you will receive our discounted rates.

Please contact us if you require any special shipping services or delivery requirements. Signature Confirmation delivery is available for the small extra charge. Also, please note that USPS and FedEx drivers may choose not to leave a package if you are not present to sign for it or if there is no safe location to leave it. To avoid this situation and ensure receipt of your package, you may want to consider delivery to a business address. When placing your order, you can enter any specific delivery requests in the “Order Instructions” area when finalizing your order.

 

International Shipping

We ship hundreds of packages daily to international locations. So our international customers can shop with confidence. Shipping costs for international orders are available during checkout. Current international shipping options include: USPS First-Class International, USPS Priority Mail International, USPS Express Mail and FedEx Priority International. We highly recommend USPS shipping to most locations. You receive our largely-discounted international shipping rates with your order.

USPS International shipping options are generally less securitized and are subject to lower duties or taxes. However, these services provide less reliable tracking information.

FedEx International shipping options provide more reliable tracking information and are generally delivered much faster.

Please make sure to provide complete, accurate shipping information, including Full Name, Shipping Address, phone number and email. Phone numbers and email addresses may only be used if the shipping company has issues delivering your order.

Due to International laws and regulations, VitaminRocket.com states the full value of the products in your order on the international shipping label. In addition, we send an itemized invoice along with your order that indicates the name of each product you ordered, the quantity and the price.

Certain products and ingredients are not allowed to be shipped to particular international locations. It is the Customer’s responsibly to be familiar with their local Customs regulations regarding products imported from the United States. Vitamin Rocket is not liable for packages refused, held or destroyed by Customs. Refunds in these instances are issued only if the product is returned to our warehouse in undamaged condition.

We request that you contact your Customs office to inquire about import regulations and restrictions before placing your order. Vitamin Rocket does our best to stay updated on these regulations, however, these regulations change often. We will contact you immediately if we are aware that a specific item you ordered cannot be shipped to your location. Customs regulations differ by country and not being familiar with local regulations can result in your order incurring high import fees, the delivery being delayed or even returned. In some cases, you may be required to pay import taxes and/or customs duties. You may also be required to pay a brokerage fee for the shipment. These charges are completely separate from your shipping charge from Vitamin Rocket. These duties and fees are billed to you directly by the shipping carrier or Customs.

Please contact us with any specific International Shipping questions or requests.

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Disclaimer:

Statements made and products sold on VitaminRocket.com have NOT been evaluated by the United States Food and Drug Administration and are not approved or intended to diagnose, treat, cure or prevent disease. The information provided on this site is for informational purposes only. Information provided by this site is not a replacement for advice from your physician or other health care professional. You should not use the information on this site for diagnosis or treatment of any health condition. Vitamin Rocket is not responsible for typographical errors or misprints. Product availability, pricing, and promotions are subject to change without notice.